As the number of organisations adopting unified communications (UC) technology increases, workers and employers alike are clambering to learn more about the range of benefits such applications bring.
From helping to cut costs and better streamline communication channels, the advantages are numerous. Here we take a look at the top six benefits that the short of history of unified communications solutions has brought to the business world.
IM, Presence and Clients
According to data collected from research carried out by Chadwick Martin Bailey, forty-nine percent of user organisations save up to 20 minutes per employee each day by reaching their attended recipient the first time around. The result of UC’s presence technology, that informs users as to the intended recipients current state of availability, has also enabled organisations to save even more time by enabling instant messaging (IM) chats to turn into voice calls.
Another key feature of UC, telepresence has helped revolutionise organisations in enabling employees to work from remote locations and cut down the cost and time involved in travelling. In bridging communication channels like voice calls and video conferencing, businesses operating on an international scale, and operating in different time zones, are able to communicate much more effectively.
According to that same report by Chadwick Martin Bailey, fifty percent of organisations are able to save up to twenty minutes per employee each day thanks to UC’s unified messaging capabilities. Having one mailbox for all communication streams, whether that be voice, email or data, means employees don’t have to go far to receive critical messages and can manage the information they receive much easier.
Conferencing and Collaboration
One of the key features of UC technology is video conferencing. Providing all tiers of an organisation the ability to meet and communicate remotely on the same line, voice and video conferencing has been proven to help productivity across geographical locations. Sixty-four percent of organisations using UC technology, have, according to the aforementioned report, reduced travel costs by ten percent and increased productivity over seventy-five percent.
In streamlining communication lines across mobile devices, users of UC technology are able to save time from corporate directory access and visual voicemail. What’s more, is thanks to mobile, users are also able to increase their productivity and problem solving resolution times. In using a single contact number for all communications, businesses have helped lower their overall communication costs also.
The final advantage of UC applications? The fact that communications are centralised through contact centres, meaning channels are managed centrally and securely from within organisations themselves.
UC is bringing many rewards to organisations of varying sizes. If the increase in productivity, reductions in time and cost that the aforementioned benefits provide don’t encourage you to investigate more about what UC can do for you than also understand that future innovations are likely to be fit into on-going solutions too.